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Council Tax Officer

Posted 31 January by Remedy Recruitment Group Ended


Remedy Recruitment are working in partnership with the local authority in Cambridge and currently seeking an experienced a Council Tax Officer.

**Salary - £18 PER HOUR**

**Full Time.**

**Start- ASAP**

Job Purpose.

To oversee the Council Tax billing and collection team. To ensure the team responds to correspondence quickly and with quality. To have an in-depth knowledge of Council Tax legislation and give advice and guidance as necessary

Main duties and responsibilities-

  • To line manage a team by carrying out 1:1's
  • To allocate work and monitor individual performance
  • To ensure liabilities for Council Tax are processed, including discounts and exemptions
  • To deal with correspondence and contacts from customers relating to Council Tax
  • To contact customers to obtain information to enable accurate billing of Council Tax
  • To deal with more complex queries from customers relating to their Council Tax
  • To keep staff up to date with any changes
  • To assist the Revenues Manager in the drafting of complaint responses
  • To have a mature and understanding approach, with the ability to be sympathetic but firm when necessary and tactful when dealing with difficult customers
  • As a customer focused role, be able to communicate with our customers at the agreed level
  • To comply fully with the Council's Health and Safety at Work Policy
  • To comply fully with the Council's IT Security Policy

The successful candidate will require-

  • excellent communication skills
  • the ability to understand and clearly explain complex rules
  • excellent customer service skills
  • accuracy and attention to detail

Please contact Bronte at Remedy on .

Reference: 34361002

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