Council Tax Officer (Revenues and Benefits)

Posted 29 April by Positive Employment

Positive Employment is currently recruiting for a Council Tax Officer to work for our client based in Royal Borough of Kensington & Chelsea.

The successful post holder will work as a member of a team, dealing with all aspects of the collection and recovery of Council Tax, from billing to committal, for a designated part of the Royal Borough.

Main Responsibilities but not limited to:

  • To deal with routine correspondence, ensuring that it is handled correctly and expeditiously in conformance with the documented procedures and work instructions
  • To update the Council Tax database, in accordance with information received, ensuring that all input conforms to the documented quality targets.
  • To update the DIP database, in accordance with information received, ensuring that all input conforms to the Quality System in place.
  • To action system reports within prescribed time frames
  • To assist in the selection and preparation of cases to be brought before the Magistrates’ Court, and to assist at Court Hearings
  • To despatch and action post-summons documentation within prescribed time frames
  • To deal with customer enquiries by telephone or in person
  • To action refund applications
  • To assist in audits and projects relating to quality initiatives

Requirements:

  • Previous contact centre experience required
  • Must have extensive experience with IBS Civica
  • Must have extensive experience in Council Tax processes and legislation
  • Basic keyboard skills (data entry).
  • Experience in accessing and extracting information from database systems.
  • Experience in working in a Revenues or Benefits environment (or equivalent) and knowledge of Council Tax legislation and procedures.
  • Experience of front-line customer contact (by phone and in person).
  • Proficient in Microsoft Packages

Working hours: 08.30 -17.30 pm

This is a Temporary role but could possibly become permanent

Please note only candidates eligible to work in the UK will be considered

Required skills

  • Benefits
  • Contact Centre
  • Customer Contact
  • Database Systems
  • Keyboard Skills

Application questions

Do you have previous contact centre experience?
Do you have extensive experience with IBS Civica?
Do you have experience in Council Tax processes and legislation?
Do you have experience in working in a Revenues or Benefits environment?
Do you have experience of front-line customer contact?

Reference: 41685826

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