Run the department to all agreed CGEAL systems and processes
Business generation of New Sales Corporate Clients to agreed contractual parameters
Ensure all CGEAL contractual obligations with Sales Corporate Clients are met
Ensure all CGEAL Sales Corporate Clients adhere to their contractual obligations to CGEAL and escalate where they fail to do so
Review Sales Corporate Clients Accounts quarterly for performance, including client review meetings
Ensure all personal and department activity and income targets are exceeded
Management of the Sales Corporate Client property register to maximise sell through rate
Client Care management of the Sales Corporate Client property register to maximise sell through rate
Work with CGEAL branch network personnel to ensure income and service levels are maximised and escalate where this is not the case
Consistently provide exceptional customer service to ensure we build an ongoing relationship with the corporate clients and ensure future business
Accurate reporting of data via the CGEAL NG system to facilitate full analysis of results
Responsibility for all legislation and compliance within the Sales Corporate Client Account
Management responsibility for Sales Corporate Client team including performance reviews and career reviews and HR related meetings
Liaise daily with Sales Corporate Clients to maximise the number of MA’s generated for CGEAL
Daily review of all MA’s booked to ensure they are booked correctly and completed by CGEAL to the
standard required by contract for each Sales Corporate Client
Review each MA done with CGEAL Sales Managers to ensure that advice given is correct and that paperwork is accurate and returned promptly
Follow up of all Sales Corporate Client MA’s to ensure maximum conversion %
Follow up all Corporate Client MA’s direct with sellers to ensure maximum conversion % of all clients that do not go through corporate clients
Ensure that any direct instructions received from sellers introduced by Sales Corporate Clients are correctly administered by branches on NG and that any fee split due is entered into NG and that branches take into account this fee split when negotiating with those sellers to ensure that CGEAL minimum net fee levels are achieved
Ensuring that the photographs and paperwork are uploaded to NG along with a bulletin in readiness for instruction
Upon instruction coordinate branch and administrator to ensure the property is loaded live to the websites within the same business day
Ensuring all client contact details are uploaded correctly and all client contact is recorded on NG
Liaising with the branch and manager regarding any new instructions in order ensure priority is given to purchaser contact and creating viewings, continue this focus throughout the term of the listing in order to ensure we secure a sale.
Monitoring and maximising introduced customer and viewings levels with qualified customers to ensure full exposure of our client’s properties to the market place and a positive customer viewing experience
Monitoring all instructions for marketing quality, reviewing number and quality of photographs, etc
Ensuring customer greeting process is carried out with the homeowner, where appropriate
Maintaining client relations through weekly client calls regardless of viewing activity to re-enforce quality feedback to Vendors/ Corporate
Reviewing all proposals to withdraw/ abandon an instruction and liaise with the corporate client where required in order to ensure they are adhering contract terms, taking corrective action where required, which may include following up with the homeowner directly to secure the business.
Monitoring the sale agreed pipeline, liaising with and assisting the Sales Progression department where required to optimise the exchange of contracts.
Monitoring the branch and corporate interactions and manage the relationship.
Monitor and appropriately distribute performance data on introduced customer, viewings, offer, sales and viewing feedback reports to ensure optimised branch performance across the business with regional performance comparisons clearly made and reported on
Offer submission and running of the offer process - Daily review of all Active offers, Offer Agreed deals to create actions to reach Sale Agreed
Achieve and strive to exceed all personal and team targets and maximise personal activity level through high standards of customer communication
Understand the Company’s business priorities and utilise the daily structure to ensure you are focused on personal key activities in order to achieve the overall key objectives
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