Control Room Operator

Posted 9 February by VPss

Our client is an international business who provide fleet management technologies for over 500,000 vehicles across the world. The Control Room Operator will be responsible for monitoring traffic as well as handling a high volume of call from clients who need navigation, breakdown, or emergency advice.

The role:

  • Control Room Operator
  • £20,000 Basic salary + many company benefits
  • Shifts: 6am - 4pm and 1pm to 9pm Monday to Friday (bank Holiday cover essential)
  • Long term progression opportunities

Responsibilities:

  • To source and validate traffic and travel information from a variety of contacts.
  • To keep abreast of traffic incidents and trends in traffic flow.
  • To process, input and disseminate information within strict timescales in order to provide real-time, accurate, high quality and consistent traffic and travel information to support the business and third party products and services.
  • Fault management and reporting.
  • Handling high volumes of incoming calls including, Navigation, Breakdown & Emergency, Dealer and Engineering Calls
  • Prompt and efficient downloading of routes to the UK and Europe
  • Registering customers’ accounts ensuring accuracy at all times
  • Administrative and office tasks as required
  • Provide support for broadcast desks providing pre-recorded messages for inclusion within our Interactive Phone Services.

The ideal candidates will be highly motivated, reliable and have a flexible approach to work.

  • Ability to absorb, adapt and learn a wide variety of skills.
  • Excellent customer service skills and proven ability.
  • Good telephone manner.
  • Ability to focus and prioritise in a high stress environment.
  • Ability to collaborate/integrate with cross-functional departments, strong team player.
  • Willingness to be extremely flexible and always operate in the company’s best interests.

If you are interested in hearing more about this role and feel you have the necessary experience for this position, please get your details over to Ian Baldry at VPss by pressing APPLY NOW below and attaching your up to date CV.

Required skills

  • Control Room
  • Customer Service
  • Traffic Management

Application questions

do you have customer service experience from within a professional organisation?
are you able to work the shifts stated in this advert including bank holidays?

Reference: 32966984

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