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Contracts Manager - Worldwide

Contracts Manager - Worldwide

Posted 10 January by First Recruitment Services Limited Easy Apply Ended

Position: Contracts Manager - Travel

Location: Goudurst, Kent/Extensive travel National/International

Salary: £35K-£40K
Hours: Standard working week
Contract: Permanent

First Recruitment Services currently require experienced Business Development Managers that have experience in the Travel industry. This role is specific as the company need someone who has extensive knowledge of Australia and New Zealand. If you do not have this - this is not the right role unfortunately as they are expanding, and the geographical knowledge is paramount to enable them to hit the ground running.

Purpose of Job:

To establish and develop the Worldwide tour operating products, assuming responsibility for meeting targets and delivering profitable holidays which provide high quality experiences, to drive the growth and expansion of the Worldwide product.

Key Tasks / Accountabilities:

  • Selecting, developing and managing the Worldwide product through the full product lifecycle to provide high quality holidays that appeal to customers and Club members
  • Development of new holidays and destinations to expand and improve the product offering
  • In-depth product reviews of current and historical performance, utilising insight from customer feedback and market research, to establish improvements for the product & service delivery
  • Contracting all aspects of the holidays and building relationships with suppliers, ground agents & tourist boards to enhance the product and effectively & efficiently handle any issues or complaints
  • Responsible for developing commercial agreements to enhance the product offering
  • Management of airline and consolidator relationships and agreements
  • Pricing and revenue management of the holidays to drive take-up, whilst delivering against the margin strategy, including analysis of trends and demand to identify opportunities for increasing bookings
  • Responsible for driving the performance of the Worldwide product in order to achieve budgeted targets
  • Working with the Business Development Manager - Tour Operations, to implement and refine the strategy for Worldwide, with scope to influence the future direction of the product
  • Liaising with the marketing department to promote the holidays through all channels including online, social media and in print through production of the brochure
  • Regular reviews of industry trends and competitor activity to understand our competitive position in the market and identify opportunities for growth
  • Provide support and training for the reservations staff in order to build their knowledge of the product and ensure that they provide a good booking experience
  • Set-up & maintenance of holidays in the reservation system
  • Develop and deliver effective and regular commercial and management information reports

Key Skills/Experience

  • Extensive knowledge of New Zealand and Australia
  • Excellent product management skills with relevant experience in a similar role
  • Proven ability and previous responsibility for negotiating and contracting holiday components, demonstrating a good balance of negotiating deals whilst maintaining supplier relationships
  • Good numerical ability and experience of pricing products with an understanding of financial processes and P&L’s
  • Excellent communication skills and experience of working cross-functionally to achieve targets
  • Experience of working with reservations systems
  • Good knowledge and experience of using the Microsoft Office suite

Additionally, the successful candidate will have to demonstrate the following:

  • Ability to self-motivate in order to meet deadlines and achieve targets with the ability to juggle competing priorities
  • Ability to deal with personnel at all levels, both from within the business and from external companies
  • Ability to influence decision making
  • Experience of dealing with customers and suppliers in a variety of situations
  • Passion and enthusiasm for all aspects of the role


The position will be based at the offices in Goudhurst, Kent, based within our Tour Operations team, with the role also requiring visits to the companies head office in East Grinstead. Travel elsewhere in the UK and overseas will be required to drive the development and promotion of the Worldwide product.

For more information please contact the First Recruitment team for more information

First Recruitment Services is acting as an Employment Business for this vacancy.

Required skills

  • Management Contracts
  • Travel Management

Reference: 33763260

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