Contracts Administrator

Posted 20 March by Hays Specialist Recruitment Limited
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Contract/ Project Administrator Watford £27,000 Immediate Start Must be a driver and have own transport

Contract/ Project Administrator
Watford
£27,000
Immediate Start
Must be a driver and have own transport

The company:

Successful facilities company in Watford are recruiting a dynamic and pro active person with a can-do attitude to provide administration assistance and support to all customers, Account Managers and others within the business to ensure that the levels of customer support are achieved to the agreed contract standards.

The successful candidate will be responsible for:

  • Build and assist with new processes
  • Monitor all customers contracts for expiry dates
  • Proactively produce renewal documentation and quotations
  • Obtain quotations from Third Party Partners, where back-to-back support is required
  • Obtain cost analysis of current contract (P&L reporting)
  • Ensure that all contracts are sent to Service and Account Managers for sign off and approval
  • Issue contracts to customers, obtaining signed copies
  • Update the Service Team with new / renewed contracted details
  • Process contract cancellations
  • Invoicing of all contracts
  • Produce KPI / SLA stats and management reports to monitor customer profit and loss
  • Manage and administer the entering of new site details
  • Check the accuracy of the customer details
  • Liaise with service to ensure new contracts are administered and the system is updated
  • Enter and keep up-dated customer details into the CRM
  • Planned Maintenance planning and reporting
  • Provide administration support as and when required for all departments, eg quotations and tenders
  • Provide support and consistent links to the client base and other departments at all times
  • Ensure all customer requests are dealt with in an effective, efficiently and in a timely manner
  • Answer any incoming telephone calls in conjunction with other designated colleagues

Key Skills Required:

  • Ability to work on your own without supervision
  • Organisational Skills
  • Good numeracy skills
  • Commercial Awareness
  • Flexible, Dynamic, Adaptable with a can-do attitude
  • Knowledge of CRM Systems
  • Knowledge of KPI/SLA reporting
  • Flexible working hours as and when required

Person Specification - Essential Knowledge Skills and Experience:

  • The ability to work with initiative and confidence, and have an enthusiasm for customer service and sales related work
  • Experience of administrative work with the ability to prioritise tasks, work under pressure and to tight deadlines
  • Organisational abilities
  • A sharp eye for detail
  • Ability to following any verbal or written instructions accurately
  • Excellent written and oral communication and negotiation skills with the ability to deal with External customers colleagues and outside agencies at all levels
  • Good numerical skills
  • Good keyboard and computer skills including familiarity with standard MS office applications, in particular Excel and Word
  • Ability to work as part of a team
  • Driving License
  • Experience of sales environment
  • Flexible Working Hours

Desirable Knowledge and Skills:

  • Experience of working within a Sales/Office environment.
  • Experience of working within a Customer Care/Helpdesk environment
  • Experienced and familiar with the operation of "CASH" mentor or similar CRM system.
  • Experience of invoicing and handling of relevant purchase orders
  • Experience of working as a team member or alone
  • Experience of MS office packages, excel, word and outlook

Benefits:

  • Free parking on site
  • 5pm finish on site
  • Funding towards training
  • Exciting time to join the business!


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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Reference: 37559650

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