Our client is a successful & expanding SME building contractor and they are looking to recruit a full time Contracts Administrator / Claims Coordinator to join their home insurance repairs division for their office in Liverpool. Working within a team the Contacts Administrator / Claims Coordinator will be supporting the Surveyors / Contracts Managers in managing the property claims repairs process, dealing with the customer and scheduling the works in with the company tradesmen and sub-contractors.
This would be a great position for someone with insurance claims and/or repairs coordinating experience to join a professional & successful company with a great team environment.
Working hours are 8.30am - 5.00pm Monday to Friday
Job role and responsibilities
The successful Contracts Administrator / Claims Handler will take ownership of the claims/jobs through to completion and will have the following responsibilities:
- Taking & dealing with calls from policyholders and insurance companies
- Assisting & supporting Surveyors / Contracts Managers in the management of repair works
- Scheduling appointments for the Contracts Managers, Surveyors and Trades
- Ensuring customer care is excellent and managing customer expectations at all times
- Ensuring client databases, portals and job details are kept up to date
- Dealing with all steps of the claims process in accordance with SLA’s and company procedures
- Send material choices to clients and order materials from supplier
- Process Purchase Orders and check final accounts/invoices
- General administration within office environment
What skills/experience will you need?
The ideal applicant for this role will ideally have insurance claims handling experience and/or experience in coordinating and scheduling repairs/building works. You will need to have confidence when dealing with contractors/tradesmen and customers over the telephone. We will also consider applications from candidates who have strong administration skills gained within client facing role which has required planning and organising workloads effectively to meet deadlines.
You will need to have exceptional organisation skills, a positive outlook and be comfortable in a role supporting someone who is both office & field based. Excellent customer service skills, a polite & professional telephone manner and confidence in using WORD/Excel/email along with the willingness to learn other systems/databases is essential.
If you think you have the relevant experience for this Contracts Administrator / Claims Handler role please apply clicking on the 'apply’ button below. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website or you can request a copy.
We may not always be able to reply to every applicant due to the volume of CVs received so if you have not received a call within 5 working days please assume that you have not been successful on this occasion. However, we may keep your CV on file in case we have a more suitable position in the future.
- Customer Service
- General Administration
- Microsoft Excel
- Home Insurance Claims
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