Contract Support

Posted 6 April by Hays Specialist Recruitment Limited Easy Apply

Contract Support

Your new company
Is a London based Insurance company

Your new role
Understand, anticipate and deliver customer (internal and external) needs while building effective relationships. Positively respond to both our internal and external customers through effective communication and personal accessibility. Helpdesk; including but not limited to; logging, distributing and closing down of reactive calls on Concept. Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers. Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship. Understand procedures and processes and operate them to the required standard. Examples of these are:

  • Site Inductions
  • Timesheets
  • Co-ordination of billing application, calculating margins, raising invoices and submitting to client
  • Obtaining supplier quotes and uploading onto the internal system for client approval
  • Raising Purchase Orders when required
  • Maintaining the stationery supply
  • The running and review of management reports; such as P&L, WIP, Debt, OPO's & Invoice Pool
  • Liaising with the client regarding payment of invoices
  • Compiling of Contract Review pack
  • Logging hazards & customer feedback on the QHSE Management Portal
  • Organising training
  • Processing supplier invoices and resolving any queries
  • Updating of attendance planner
  • Arranging agency cover & submitting hours on portal
  • Reception cover if applicable
  • Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE
  • Compiling of Customer Monthly Report
  • Updating the CBRE Performance Portal as and when required
  • Conducting supplier surveys on Ariba
  • Comprehensive spend tracking
  • Weekly report submission to include Wip, Debt, Invoice Pool and OPO updates



What you'll need to succeed
Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software
Some financial / accounting experience would be an advantage.
Must demonstrate a strong sense of customer focus.
Self-motivated and systematic. Results/ task orientated, attention to detail and accuracy. Excellent time management and organisational skills. Commitment to continuous improvement. Ability to work as part of a team, as well as independently

What you'll get in return
The chance to work in the heart of London for one of London's top Insurance/ Investment Companies on a competitive salary

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Reference: 34843154

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