Contract Support

Contract Support - CBRE

Provide a comprehensive financial and administrative service. Manage the contract support team and all financial and operational procedures.


1.Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.

2.Positively respond to both our internal and external customers through effective communication and personal accessibility.

3.Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers.

4.Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.

5.Be an ambassador for the CBRE values and behaviours.

6.Understand procedures and processes and operate them to the required standard.
Examples of these are:
a)Logging/tracking hazards, coordination of site Log Books, logging feedback on the QHSE Management Portal and keeping the office QHSE information boards up to date.
b)Updating the Site Induction pack, maintaining records and ensuring that an induction has been completed by all staff, contractors and agency workers.
c)Compiling, logging and submitting timesheets and expenses as well as maintaining the team attendance planner in a timely manner.
d)Booking training for the site team and tracking it on the training matrix, as well as completing mandatory training in the required timeframe.
e)Manage the Web Quote system, uploading quotes for approval, updating the status of jobs and liaising with management to obtain necessary information.
f)Raising purchase orders, maintaining purchase orders, processing supplier invoices and resolving any queries.
g)Preparation of billing applications, calculating margins, obtaining approval, raising invoices and submitting to the customer for payment.
h)Liaising with the customer regarding the payment of invoices, to ensure that they are paid within the agreed payment terms, as well as ensuring that there are no outstanding POs and all POs are reconciled at the end of the customer financial year.
i)The running and review of management reports; such as P&L, WIP, Debt, OPO's & Invoice Pool.
j)Preparation and submission of weekly report to include Wip, Debt, Invoice Pool, OPO and QHSE updates and commentary.
k)Preparation of the monthly Contract Review pack, actively seeking updates from management, as well as attending the meeting, helping to present and taking minutes from the meeting.
l)Preparation of the customer monthly reports.
m)Understanding and following the approved and preferred supplier procedure.
n)Managing the customer helpdesk system, updating iFAMS with all relevant information, including job categories.

7.Learn and understand the contract and the specific requirements that need to be met.

8.Achieve results within quality and time restraints to include both internal and customer KPIs.

9.Perform with an understanding of business requirements and changes, ensuring continuous improvement.

10.Actively participate in a diverse and effective team - attend all team meetings and partake in discussions, to include Contract Support meetings.

11.Convey messages and ideas clearly and openly. Involve people and influence decisions.

12.Carry out any reasonable request from management.



[Essential] A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
[Desirable] Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent.


[Essential] Excellent PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.
[Desirable] PowerPoint and CAFM systems.


[Essential] Previous experience of a customer-facing role using operating systems such as Dynamics AX.
[Essential] Some financial / accounting experience.


Must demonstrate a strong sense of customer focus.
Excellent verbal, and good basic standard of written, communication skills.
Self-motivated and systematic.
Results/ task orientated, attention to detail and accuracy.
Excellent time management and organisational skills.
Commitment to continuous improvement.
Ability to work as part of a team, as well as independently.


Committed to customer service delivery
Reliable and committed.
Confidential and discrete approach.
Calm manner, able to work under pressure and with changing demands and priorities.
Smart appearance.
Be flexible to work outside of core office hours from time to time.

If deem yourself suitable for this role please send your cv to or alternatively please call me on .

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Reference: 34650949

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