PURPOSE OF THE JOB
To provide the administrative function pivotal to the Contract operation. The role will require close liaison with the client, by effective operation of a Help Desk, prioritising and allocating tasks raised by the Client, to a small team of Engineers and Sub Contractors. Maintaining accurate records to enable effective management of work in progress and monthly billing. To produce regular Contract Status Reports. Working closely with the Contracts Manager, to give support with general administration.
Operating a Help Desk
The logging, tracking and updating of tasks raised by the Client
Allocating tasks to, and co-ordinating a team of Engineers
Issue and monitor tasks generated by the Planned Preventative Maintenance system
Maintain accurate records and filing
Customer contact both internal and external
Supporting the Contract Management Team
Quality System is kept up to date and in compliance
Raising purchase orders to suppliers and subcontractors
Dealing with day to day enquiries
Day to day admin, including photocopying, and filing
Undertake any other duties as requested by the Lead Contract Support
Good basic education, which will include an English and Maths qualification.
Higher educational qualifications to 'A’ level/HNC/D or degree would be beneficial.
Good PC based skills, with experience in MS word / excel
Experience Previous experience working within an busy office environment
Strong organisational and communication skills
Attention to detail and accuracy
Microsoft Word for Windows & Excel - Intermediate/Advanced
Able to work systematically and use own initiative
Able to work on more than one task at any given time
A commitment to continuous quality improvement
Ability to work independently as well as part of a team,
Some financial / accounting experience would be an advantage.
Excellent verbal and good basic standard of written communication skills. Must be detail conscious and methodical in approach.
Must demonstrate a strong sense of customer focus.
Excellent communication and interpersonal, skills both written and spoken
Confidential and discrete approach
Reliable and Self-motivated, able to prioritise demands and make decisions under pressure.
Able to respond immediately in a crisis
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