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Contract Support Administrator KN

Contract Support Administrator KN

Posted 9 October by CBRE
Featured Ended

The purpose of the role is:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team located in Leeds / Remote working. The successful candidate will be responsible for ensuring the day to day delivery of contract support to the K&N Account.

Key Tasks:

Contract

*Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.

*Positively respond to both our internal and external customers through effective communication and personal accessibility.

*Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized

*Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers

*Compilation of the Contract Review pack

*Conduct supplier surveys on MySupplier - where applicable

*Compilation of the Customer Monthly Management Report

*Liaise with the client regarding payment of invoices

*Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system - where applicable

*Continually develop systems to maximize efficiency benefits for the customer and GWS

*Update labour allocations to ensure accurate client reporting

Finance

*Support the preparation and delivery of monthly Contract and Account Reviews

*Co-ordination of the billing application, calculating margins, raising invoices and submitting to client

*Chase any debts to keep within contractual terms

*Creation and review of management reports such as P&L, WIP, Debt, OPO's & Invoice Pool

*Raise Purchase Orders

*Review open Purchase Orders

*Policy and procedure compliance

*Process supplier invoices and resolving any queries

*Comprehensive spend tracking

*Weekly report submission to include WiP, Debt, Invoice Pool and OPO updates Drive high quality financial performance to influence P&L result

*Ad-hoc reporting as requested by Business Unit or Business/Finance

Quality

*Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements

*Report and management of work management system

*Log in hazards & customer feedback on the QHSE Management Portal

*Subcontractor reviews - where applicable

*Logbooks compliance

*Maintain eLogbook's - where applicable

People

*Timesheets management

*Organise training for the team

*Update of the team attendance planner

*Arrange agency cover and submitting hours on portal

*Culture carrier and promotes best practice

Experience Required:

*Demonstrable understanding of the FM operation and management of a range of services

*A good working knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint

*PC Literate - understanding of how to use the technology as a tool

*Exposure of Microsoft Dynamics or another financial tool such as SAP

*Demonstrate good presentation skills

*Ability to plan and prioritise

*Have strong organisational skills, for records management etc

*Understand the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner

*Experience at interfacing at all levels throughout an organisation

*Communication and presentation skills at a high level

*Flexibility may be required within your working hours to accommodate the operation

Required skills

  • Contract Support / Administration

Reference: 41161740

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