Contract Manager

Posted 4 August by Pertemps Easy Apply Ending soon
My client, a leading 3PL in Wellingborough is seeking a Contract Manager.

Hours: Monday to Friday - 40 hours per week

Salary: Up to £60,000

Reporting to the General Manager, this is an exciting opportunity for the right candidate to be part of a team growing at a pace and challenging the market; you will have the energy, drive, attention to detail and above all passion, to want to be part of this exciting, complex and fast moving environment.

Key responsibilities will include:

" Control and manage communication flow between our client and their customer.
" Act as the key conduit and source location of outgoing communications from the operations teams
" Undertake monthly performance reviews and statistical reporting with Heads of Supply Chain
" Line management of the Field Service Management team, Systems team and Customer Service Call Centre team

The Key requirements of this role include:

Experience
" Proven experiencing of customer relationship management
" Customer focused with a proven record of meeting and exceeding customer expectations.

Core Competencies
" A strong facilitator of people and stakeholder engagement
" Accountable and can stand by decisions with a track record of 'delivering what is promised'.
" Ability to positively change and challenge appropriately in order to benefit ongoing performance
" A forward thinker with the ability to anticipate changes in customer needs and provide value added solutions.

Technical Competencies
" Excellent influencing and negotiation skills internally and with the customer
" Financially astute, with the ability to identify risk, act accordingly, evaluate the competitive edge and translate it into a business opportunity

Additional Skills, qualities, motivations, required of a candidate
" Clear evidence of ability to translate strategy into effective action through leadership and team building.
" Strong personal drive and resilience.
" Ability to perform under pressure.
" Ability to transfer previous learning into new environments.
" Proactive approach to management of resources and issues.
" Ability to motivate, develop and communicate at all levels.
" Ability to think "out of the box", develop innovative solutions by challenging existing practices and encourage others to do so.
" Leadership style that is a skilled motivator with the ability to inspire and develop new and experienced managers and colleagues.
" Demonstrates a methodical approach to problem solving and implementing projects to tight deadlines.
" Experience of managing within a Trade Union environment.
" Builds company image by collaborating with customers and employees; enforcing ethical business practices.
" Maintains professional and technical knowledge.

Reference: 35797671

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