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Contract Manager

Posted 8 March by DHL Ended

Contract Manager
Ref: req55233

Position: Contract Manager
Location: Livingston
Customer: Ikea
Salary: £40,000 - £45,000 dependent on experience
Contract Type: Permanent (Full-Time)
Closing Date for Applications: 22nd March 2018

For the role of Contract Manager you will be responsible for and effective management of the Cross Dock function and encompassing Home Delivery in order to achieve the delivery of a high quality and cost efficient service to our customers. Managing the warehousing activity for any other operations based on site as appropriate. Responsible for ensuring that all equipment (inc vehicles) are maintained as per agreed schedules. Ensure legislative compliance in all relevant areas

Key Responsibilities in this role will include;

Achievement of customer service levels in line with contractual agreement for Home Delivery
Preparation of KPI's in line with customer and company requirements for weekly quicks calls with the customer
Ensure all Fleet Management and Vehicle Maintenance issues are dealt with in a timely and efficient manner
Responsibility for all issues relating to Health & Safety and the Environment for internal and external customers
Is focused on identifying and meeting customer needs and acts to establish a successful long-term business partnership with internal and external customers using effective communication
Builds an effective relationship with the customer
Works with union officials effectively
Develops effective vendor relationship management with all relevant suppliers
Ensure compliance to Standard Operating Procedures (SOP's) and follows site policies in the management of absence and performance, recruitment
Looks for ways to continuously improve and delivers operational continuous improvement using first choice methodology
Contributes to an environment where all colleagues stand up for their ideas and where the status quo can always be challenged for the better
Provides effective leadership of the FLM's and encourages effective cooperation among team members and between teams to inspire and achieve high standards of performance
Ensure that all employee relations issues are identified quickly and dealt with effectively to ensure high levels of employee satisfaction and engagement
Conduct regular reviews on a 121 basis with direct reports and manage performance as appropriate
Drive EOS and Engagement tactics across the region
Continuous improvement of employee engagement and the employee opinion survey results

Key skills and experience in this role will include:

Experience in a Supply Chain business is essential
Experience managing teams is essential
Experience in transport management role is desirable
Knowledge and experience of Transport legislation
GCSE/O Level or equivalent Secondary Level is essential
Transport operations qualification (CPC National and International) is essential

What will you get in return?

As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Working at DHL:

Facts and Figures

DivisionV7, SUPPLY CHAINEmployment TypePermanent Full-TimeBusiness UnitDHL Supply Chain UKContract TypePermanent (Full-Time)LocationLivingstonWorking HoursJob TypeWarehousing, Package Handling & DistributionShift RequirementDay time onlyCareer LevelProfessionalsRelocation OfferedNoneResponsible forTravel RequiredBelow 25%Reports toGeneral ManagerTravel ExtentWithin regionTarget Hire Date22/03/2018Work Permit RequiredYes

Reference: 34637726

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