This job has ended. Find similar jobs.

Contract Manager

Posted 31 January by Adecco UK Limited Ended
The primary function of the Contract Manager is to manage the day-to-day operations and service requirements for designated client locations.

Acting as the interface between clients and Adecco Operations you will ensure maximum client satisfaction by meeting all contractual SLA's and Service delivery KPI's. This role will develop and extend the account business portfolio ensuring that client expectations are exceeded through management of on-site delivery teams all candidate resourcing, aftercare and placement activities.

The Contract Manager takes responsibility for the results of customer satisfaction programmes within your accounts, putting agreed action plans in place where necessary.

You will operate as part of a dedicated management team, working in close collaboration with the Sourcing Managers, Consultants, and Client Relationship Managers across the on site, branch network and Central Services functions. You will be required to provide advice and guidance to your team on all relevant key activities in relation to resource management (recruitment & selection), people management (performance, training & development) and all matters relating to the performance of your contract.

You will need to display the following personal attributes to succeed in the role:

Strong people-management skills
Awareness and aptitude for excellent customer service
Business development skills
Numerate and detail-conscious
Strong communication skills, both verbally and in writing and comfortable working with clients and colleagues at all levels
High level of self-motivation and hard working.
Able to respond well to pressure, tight deadlines and flexible hours in order to achieve agreed objectives

You will be required to:
P & L responsibility of client accounts by managing key performance indicators, including, service delivery, financial; resourcing/recruitment; cost management;
Ensure teams are in place on client sites to enable Adecco to meet clients resourcing plans and service delivery expectations.
Where appropriate qualify job roles or service requirements, including budgets, timescales, expectations and create sourcing strategy to be communicated with the client
Candidate sourcing /resourcing /campaign management (prepare resourcing plans)
Management of candidate placements and assignment life cycle through local delivery team
Provide effective leadership of local teams, including communicating the Company's vision, direction and values; raising levels of morale, motivation and retention; engendering positive communication; and creating a working environment where colleagues will want to work here and share in our success
Motivate and manage the performance of direct reports
Implement prescribed measurement systems to ensure that performance against KPIs is tracked effectively on Adecco business systems and that informed action may be taken to continuously improve business performance
Set up, maintain and build relationships with the key client contacts/decision makers at all levels, and to ensure regular communication with all key Adecco departments and client management
Further develop/extend the client contact network to position Adecco as the primary supplier
Manage local service delivery team(s), including the identification of training needs; planning and monitoring training activities; and detailed coaching of colleagues
Constantly look at ways to improve margin performance on accounts in line with company goals and make recommendations to Account Director
Manage through local delivery teams the recruitment of temporaries and/or permanent staff which meets the needs of our clients
Provide benchmarking information to our clients with regard local salaries and temporary wage rates
Produce local Management Information in line with client requests
Act as point of referral for escalation of client issues
Manage and reduce ongoing cost of service delivery to clients through the effective analysis of client needs; planning and delivering operations,
Ensure regular service reviews are performed with the client to discuss operational performance to contractual SLA's.
Accountable for xxx plus service delivery to Associates incl disciplinaires, greivance
Researching and understanding the local recruitment market and competitor activity
Provide benchmarking information to our clients with regard to local salaries and temporary wage rates as required
Regular appraisals to Associates
Ensuring effective and best possible nationwide deployment of all Associate finishers
Weekly/quarterly and ad hoc management reporting
Manage and develop relationships with 2nd tier, retail branch and AGS sites in the area
Maintain relationships with Government sponsored organisations
Contribute positively to account DSO performance by ensuring correct and timely information is transmitted at a local level
Ensure client invoicing is undertaken in accordance with contract terms and timescales
Ensure that the business is managing all contracts in a compliant manner, managing and controlling audit and quality processes of both Adecco and the client
Ensure maximum candidate satisfaction
To ensure adherence by all direct reports to the company policies and procedures and that administration is completed in accordance with these procedures
To be responsible for ensuring adherence to all Company health and safety policies, guidelines and legislation.
To carry out such other reasonable duties as are required by your line manager or the senior management team

We will require you to have experience of:

Managing clients in the delivery of large volumes of temps/contractors
Previous onsite experience preferred
Strong relationship and influencing skills
Excellent service and business development skills

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Required skills

  • HR
  • Onsite
  • REcruitment

Reference: 34364585

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job