Contract - Customer Service

Posted 4 April by Time Recruitment Easy Apply
Customer Advisor
£165 Day rate (£42k FTE) - ALtrincham

Six month contract

Our client based in Altrincham are looking for a an inbound/outbound telephone based Customer Claims Advisor on a contract basis for six months.
The role will primarily be investigating each element of a potential claim with existing customers and progressing them through the process.

This is a fantastic opportunity to join a leading established Claims Management Business, with a focus on financial mis-selling and financial irregularities, primarily Payment Protection Insurance, Packaged Bank Accounts and Investments.

We are looking for candidates who have previous experience working within the PPI industry who are looking to maximise their earning potential.
You will be responsible for dealing primarily with inbound calls and making outbound calls to existing customers to substantiate and evidence the basis of each claim, ensuring that they receive a professional service at all times.
There is absolutely NO cold calling involved in this role but you will have the opportunity to cross sell additional products and services.
To succeed in this position you will be hard working, enthusiastic and outgoing and will have excellent customer service skills. You will be natural at building rapport with customers and will quickly gain their confidence.

The Candidate
"Experience of working within Financial Services
"Excellent Customer Service and Sales skills
"Strong attention to detail
"Ability to process high volumes with a high level of accuracy
"Experience of working on a case management system
"You will be able to demonstrate excellent communication skills, verbal and written
"Professional approach and ability to achieve targets
"Works towards first time resolution on every call
"Efficiently manage and be in control of the call
"Excellent communication skills
"The ability to achieve required quality standards
"The ability to handle a variety of tasks simultaneously, with strong customer contact skills essential.

We offer a comprehensive Induction Training programe, to allow you to hit the ground running and run various bespoke training sessions, to further aid you in your development.
You will be contracted to work 35 hours a week.

Candidates must therefore be flexible in line with operational needs.

Reference: 34821854

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