Contract Contact Centre Solutions Architect
Are you looking to gain commercial exposure to an international client? An opportunity to work for one of the most prestigious organisations in the world based in Dubai has arisen for a Solutions Architect to work on a long-term contract basis.
*Experience :- Information Technology, Infrastructure 5+ Years Knowledge/Skills:-
*Understanding of Architecture and design artefacts (ArchiMate, UML models etc. Understanding of industry standard development methods (e.g. RUP, SCRUM)
*Experience as a Contact Centre solutions architect, well versed in multi-channel technologies and telephony platforms (e.g. AVAYA, GENESYS) with an emphasis on holistic integration of these technologies with CRM solutions (e.g. SALESFORCE, ORACLE).
*Deep understanding of customer service methodologies and best practices for a service organization, focusing on call centres / contact centre key metrics within each and what it takes to grow from a call centre to contact centre
*Extensive experience with Salesforce configuration, including workflows, validation rules, Process Builder, and security controls
* Experience defining business requirements, writing user stories, and providing detailed system and functional designs
*Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
*Must be willing to travel (average 25%)
*Good to have 3-4 years' experience in Salesforce (or comparable CRM application) configuration and implementing CRM systems
*Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills
Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We are keen to build strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 20th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906). We never send your CV without your email authorisation.
Deerfoot is acting as an Employment Business in relation to this vacancy.
- Contact Centre
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