Reporting to the General Manager - Continuous Improvement, as a Continuous Improvement Consultant you will deliver the strategy for developing a culture of continuous improvement across our UK&I business spanning circa 12,000 colleagues enabling us to make things happen better, faster, cheaper. It’s an exciting opportunity to develop the capability and maturity of continuous improvement by training, implementing and coaching continuous improvement ways of working primarily through Process Owners, Process Managers, Continuous Improvement Champions and the Senior Leadership team. The role holder will also ensure that measurable continuous improvement is at the heart of delivering business efficiency excellence and value to our customers.
What you will be doing
As a Continuous Improvement Consultant you will be responsible for delivering and inputting into the Lean deployment plan. You will be responsible for supporting business areas in building up their CI maturity through training and coaching others in areas such as Kaizen, PDCA, visual management, huddles and Lean behaviours. You will be responsible for owning, delivering and evolving formal Lean Six Sigma accreditation that has been adapted to TUI. You will be responsible for building up capability in Process Owners, Process Managers, CI Champions and the Senior Leadership team effectively throughout the maturity lifecycle, helping to nurture a corporate culture that encourages colleagues to challenge the status quo and confidently propose more valuable ways of working.
You will be responsible for coaching and developing the maturity of Process Owners after projects have been handed over to them from the central Business Improvement Team so they’re best placed to deliver the benefits and continuously improve the processes. You will support the General Manager - Continuous Improvement in establishing a network of Process Owners across the business areas supporting or facilitating monthly shared interest group forums to ensure consistency and evolution in developing the maturity. You will be responsible for supporting business areas in developing reporting, balanced scorecards and dashboards to identify and monitor improvements. You will be accountable for leading maturity assessments and evolving the maturity assessment tool. You will be responsible for developing and implementing a communication plan to gain buy in and support on continuous improvement. You will establish and nurture strong business-wide relationships which are built on mutual trust and credibility, seeking feedback on how initiatives are progressing and adapting approaches as necessary to ensure optimal adoption of Lean/ Continuous improvement tools. You will be required to keep up to date with the rapid changes in Lean Six Sigma / continuous improvement methodologies, particularly relating to the service sector.
What we are looking for
- Excellent understanding and at least 3 years‘ experience in applying LEAN, DMAIC and Kaizen methodologies -ideally qualified to black belt standard.
- Proven capability as a coach
- Demonstrable experience of managing business change.
- Track record of delivering and sustaining tangible results
- Strong relationship and networking skills, able to effectively influence a wide range of stakeholders ideally having operated with or consulted to Board level.
- A confident and personal individual with gravitas and a passion to drive continuous improvement.
- Demonstrable experience of implementing continuous improvement initiatives
- Motivated by a challenge: resilient, tenacious and able to quickly adapt to changing priorities
- Articulate, engaging and inspiring communication skills in English, both written and verbal
- Someone with a sense of fun who can identify, communicate and celebrate success
Working within TUI group
TUI Group is the world’s number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 63,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.
Help make our customers smile and in return you will receive a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.
How to apply
Please click on the link below, the application process consists of answering a few questions and uploading your CV.
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