Content Designer

Posted 3 days ago by Capita
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Content Designer

£29,400 per annum plus benefits
Contract Position

Who will you be working for?

Capita are a supplier for a leading industry regulator who are currently expanding and leading the way as an independent body. They have identified the need for a Content Designer to join their team on a fixed term contract until March 2022.

The role of a Content Designer

We're looking for a content designer to work on transactional services that collect information online, ensuring excellent content design results in digital products that are easy to find and use.

Working alongside developers, user researchers, interaction designers and product owners, you will deliver new digital products and provide consistency and accessibility in content across the client's web estate and make sure appropriate content is shown to a user in the right place and in the best format.

You will:

  • use evidence, data and research to make content design decisions
  • create effective content for digital channels, working on the search experience, navigation elements, emails and letters that prompt a user to visit the website, question text, error messages and help text
  • contribute to and use the style guides and design patterns

Essential Criteria

It is essential that you have knowledge of how to create effective content for digital channels, with experience in content auditing, writing (including pair writing), user research, managing content workflow and evaluating digital content against standards and key performance indicators. You will need to understand and define research that fits user needs, using quantitative and qualitative data about users to create content that meets user needs.

You must be able to identify user needs and engage with users or stakeholders to collate evidence of these, influence subject matter experts to make changes and build strong relationships. This includes having excellent verbal, written and presentational communication skills in conveying design concepts and prototypes to a range of stakeholders including developers and business analysts.

You will also have experience of working with content management systems, of working in an agile environment, with a flexible attitude, strong attention to detail and being a great team player.

Ideally you will have a professional qualification in a digital-related discipline, experience of designing content for transactional online services, have worked with specialist subject matter experts in policy and legal teams and have used a Sitecore web content management system, however these are not essential.

Additional Information

The client is committed to creating a great place to work and do all they can to support people to reach their full potential, providing an exciting, supportive and flexible working environment.

They are an inclusive employer and offer equal opportunities to all regardless of an individual's age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

Capita ARC is acting as an Employment Business in relation to this vacancy.

Required skills

  • digital
  • research
  • writing
  • content
  • auditing
  • evaluating
  • user

Reference: 40421980

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