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Contact Centre Team Manager

Posted 26 February by Hays Specialist Recruitment Limited Easy Apply Ended

Contact Centre Shared Services Team Manager, £45k per annum, Based in Hunslet with free onsite parking

Your new company
One of Britain's largest travel operators.

Your new role
This is a new and exciting role in a new Shared Service operation and will be key in the design of the overall delivery model.

You will have direct responsibility for a team supporting internal and external customers, working closely with the Director of Shared Services to define and deliver a range of cost efficient and quality services.

Day to day responsibility will be for managing the efficient and effective operation of the customer contact centre to levels of service and cost that are demonstrably best in class in the UK transport sector.

What you'll need to succeed
Previous experience in a Shared Services Centre is desirable but not essential, dependent upon similar experience being demonstrated.

Proven experience of managing and motivating cross-functional, multi-disciplinary or strategic teams and the ability to plan and implement change effectively.

Minimum of 2-4 years Management experience in customer services or customer experience environments is essential.

What you'll get in return
You will benefit from £45k per annum, free onsite parking + a host of other benefits.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Required skills

  • team leader
  • leader
  • team manager
  • customer service manager
  • contact centre team leader
  • call centre team leader
  • customer service team leader
  • call centre team manager
  • contact centre team manager
  • customer service leader

Reference: 34560907

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