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Contact Centre Team Manager

Posted 20 December 2017 by Adecco UK Limited Ended

The role of Team Manager involves motivating, developing & driving a team of sales executives to deliver the highest levels of conversion, quality sales & with good standards of customer service & support. This role is also responsible for managing & delivering the highest performance of shifts within the Operations Department.

This role leads & motivates a team of people to succeed, ensuring that your direct team (along with the Operations department) are driven to exceed their sales targets, deliver outstanding customer engagement, exceptional quality & are happy in a very results-driven environment.

The Team Leader must have credible knowledge of managing people, driving change, have a proven track record in improving results alongside delivering outstanding customer service & quality

About You

You will have previous experience of working in a managerial role, with a proven track record of guiding your team to achieving results whilst successfully managing change. Strong coaching skills & a track record of driving high performance are crucial.

You will have the people skills to motivate & lead a team, & a proactive approach to identifying & resolving problems & issues. You will work well in a busy environment & be flexible & adaptable to change.

Knowledge of general HR practices, & experience of working in a call centre, would be beneficial, but are not essential.

This role will be offered on a shift rota basis, which will include some weekend work. Our teams operate from 9am - 8pm, 7 days a week.

In return for your superb people management skills & ability to drive KPI performance successfully you will be rewarded by a generous bonus scheme, great benefits structure & superb opportunity to develop further too.
The team are seeking to welcome their ideal candidate into this superb team in the New Year so if you are seeking your next managerial challenge within a fantastic company in 2018 then I look forward to hearing from you!

Adecco UK & Ireland are an Equal Opportunities Employer.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Required skills

  • Team Leader
  • Manager
  • Team Manager
  • Inbound
  • Call centre

Reference: 34065651

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