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Contact Centre Team Manager (Out of Hours)

Posted 22 February by The Recruitment Fix Ltd Easy Apply Ended

On behalf of our client, we are looking to recruit an experienced Team Manager, to support their expanding Out of Hours Customer Service function.

You will need to be a good communicator with strong leadership and people development skills.

We are looking for someone with the following skills and experience:
• Contact Centre experience in both an outbound and inbound environment
• The ability to lead and coach a team of Customer Service Advisor’s daily
• Able to handle a range of enquiries across three main service areas
• Provide a high level of service and maintain/develop rapport with our clients.
• Ensure that both company and client KPI’s and PI’s are achieved
• Take appropriate action to maintain and improve the performance of your team.
• Provide clear and strong direction to the agents at all times.
• Encourage & develop team members to their full potential.
• Attend client meetings where appropriate

We are particularly interested to hear from you if you have previous experience within a Social Care environment.


To apply, in the first instance, please send a copy of your CV to Nick Dale at TRF Professional, a specialist division of The Recruitment Fix Ltd.

Reference: 33369167

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