Contact Centre Team Leader

Posted Yesterday by Moneybarn Easy Apply

We are Moneybarn, the UK’s largest specialist vehicle finance lender, and we are looking for a confident, inspiring and determined Team Leader to join our growing Customer Operations Department.

Leading the way on the front line in our fast-paced contact centre, our Customer Support team goes above and beyond to ensure all our customers get the help they need to make their journey with us an exceptional one.

As Customer Contact Team Leader, you will be responsible for the day to day supervision, coaching and development of your team of 10-12 Customer Support Agents, ensuring the consistent delivery of first class customer service at all times.

If you are an experienced Team Leader, looking for your next fantastic opportunity to work in a fast paced, rapidly growing organisation, we’d love to hear from you.

What we’re looking for from you:

Must have:

  • Strong leadership skills
  • Natural empathy for the customer experience
  • Proven experience of managing a team of 10-12 people
  • High standards of numeracy and literacy, and excellent written and verbal skills
  • Excellent communication and interpersonal skills
  • Confidence in making decisions
  • Self-motivated and ability to motivate others
  • The drive to achieve daily, weekly and monthly targets
  • Ability to prioritise workload with excellent organisational and time management skills
  • Experience of performance management processes, working closely with Contact Centre Manager and HR

Desirable:

  • Experience working within the motor finance industry
  • Detailed knowledge and understanding of FCA regulations

Why work for Moneybarn?

Ensuring we have a dedicated team is essential to our success, and we’ve worked hard to create a friendly working environment, which allows individuals to share ideas and deliver positive outcomes.

We want all employees to be able to fulfil their potential and excel in their role, so we invest heavily in training and development throughout the business. This approach enables us to nurture talent, and provide the very best outcomes for both our customers and the business.

The wellbeing of our team is incredibly important and we offer a gym, qualified instructors, keep-fit classes, Barney Bikes and regular fruit deliveries for employees to enjoy. We also run a range of regular in-house events and activities to promote interaction and communication within the company.

Apply Now

Are you enthusiastic about this Contact Centre Team Leader role or keen to get some more information? Send us your CV and a cover letter today by clicking on the Apply button!

Please note that Moneybarn carry out both Financial Checks and Criminal Record Bureau Checks as part of the recruitment process for all roles.

Moneybarn is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Moneybarn to showcase our business as leaders in this field.

Moneybarn will retain your CV for 6 months after your application.

Please note if you do not hear from us within 7 days of your application you have been unsuccessful. Due to the volume of applications, we are unable to provide feedback to everyone.

Required skills

  • Customer Contact
  • Customer Service
  • Team Leader

Reference: 34847621

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