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Contact Centre Team Leader! Immediate start available!

Contact Centre Team Leader! Immediate start available!

Posted 10 August by Staffbank Recruitment
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Welcome to Staffbank!

A fantastic opportunity has arisen for a talented and experienced Team Leader/ Senior Administrator to head up an inbound contact centre in Ipswich. The company provide health care services to individuals and health care professionals. You will be required to train and develop a team of no more than 10 customer service agents as well as assisting with recruitment and other HR matters.

Key responsibilities:

  • Monitor and evaluate success of programmes via KPI's and ensure continuous service of the provision
  • Ensure safeguarding procedures are adhered to
  • Generate reports
  • Ensure highest levels of customer service of met
  • Complaint resolutionTo coordinate office management duties (full job description available upon request)

It is not necessary that you come from a health care background as full training will be given!

Please apply on-line NOW!

Reference: 35847101

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