Reporting to the Customer Services Manager, as Contact Centre Supervisor you will have the following responsibilities:
- To help lead, develop and motivate the team
- To provide high quality customer care and support to a variety of business customers
- Dealing with any escalated client issues
- To ensure the contact centre team are meeting their KPI's and objectives
This role will be hands on and personally speaking to business customers in addition to helping run the team. There is a mix of outbound calling to existing clients in addition to dealing with inbound calls.
The hours of work are 0700 to 1530 and you will work one in every two weekends.
Experience of working within a call centre type environment would be useful. Supervisory/managerial experience is required.
The client is a well established business with approximately 1000 employees across the UK.
- Call Centre
- Customer Care
- Customer Services