Contact Centre Service Advisor

Posted 19 November by Pontoon
Easy Apply
New Challenge…New Opportunity…New Year!

Everyone says their business is the best and we're no different. Well actually, we're very different. Our Customer Contact Centres are a hive of activity with colleagues who demonstrate our values in every interaction with our customers and each other.

That's not all….

We're really proud that the Contact Centre Awards for 2018 saw the accolade for 'Director of the Year' and 'Team Leader of the Year' go to our very own colleagues Jo and Remi!

And as if that's not enough to see why we're different…

The Bank has also beaten other organisations to receive the award for 'Excellence in Social Responsibility and Awareness', proving that the Co-operative Bank really is a different and unique place to work and be proud of.

You'll want to know…

Role: Contact Centre Service Advisor

Location: Manchester

Salary Range: £17,000 - £19,800 + benefits

Working hours: 35 hours per week - shifts between 8am - 8pm, working 2 out of 4 weekends.

Closing Date - 11th December 2018

Our Contact Centre can receive 1000's of calls a day from customers needing support with their Banking queries and as an advisor you're on the front line and the first point of contact. Your challenge is to listen and interact with each customer, taking every effort to provide them with a solution first time round. All of this whilst navigating internal systems and adhering to policies and procedures but don't worry - our training will give you the skills and knowledge to succeed!

You'll have…
  • lots of energy and enthusiasm
  • the ability and desire to work in a fast-paced environment
  • the passion for a demanding but rewarding job in a supportive, friendly setting
  • a hardworking and committed attitude
  • resilience and determination
We're looking for…
  • customer service experience
  • knowledge and experience of operating computer systems
  • the ability and focus to maintain attention to detail, whilst dealing with volume calls - so multi-tasking is key!
  • great people who can listen and ask the right questions. People who bring their personality and passion to ensure all customers receive the attention and service they deserve.

A great way to find out what it's like to work in the Contact Centre is to hear it from the team themselves so why not view our video 'Life at the Co-operative Bank Contact Centre' https://watch?v=AXAU9iE6wZw

So, whether you're looking for a steady job, to develop your career or you're thinking of making a change this could be the opportunity for you!

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

Reference: 36644089

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