Contact Centre Manager

Posted 31 December 2018 by Lawrence Dean Recruitment Ltd
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A thriving and award-winning employer based centrally in Hatfield are now looking to strengthen their senior management team with the addition of an experienced Contact Centre Manager.

Contact Centre Manager - Job Overview

Typically, your duties will include;

  • Leading a team of Managers and Coaches to motivate and inspire a strong call centre with c.250 advisors
  • Manage resource to support business demands
  • To be commercially aware and deliver business plans in line with agreed costs and budgets
  • Identify areas for improvement, leading business change

Contact Centre Manager - Skills & Experience Required

  • Multi-channel contact centre experience essential
  • Strong analytical skills that will be used to review the business & recommend change
  • Confident communication skills
  • Strong people management skills

Contact Centre Manager - Benefits Offered

  • Enhanced benefits packages after qualifying period including private medical, pension & income protection
  • 40 hour working week, with 1 in 3 weekends
  • Parking on site

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business.

Reference: 36872189

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