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Contact Centre Manager

Posted 6 March by Halo Recruitment Ltd Easy Apply Ended

Contact Centre Manager

£35,000- £40,000 (Dependant on Experience)


Halo Recruitment have partnered with a fantastic fast-moving technology business

Who are looking for a Contact Centre Manager.

As a Contact Centre Manager you will be responsible for 5 Team Leaders and approximately 30 call centre agents.


  • Lead, Manage and support the team
  • Training new starters
  • Quality Assurance and Coaching
  • Manage and resolve senior level complaints
  • Resource management and recruitment for contact
  • Monitor and maintain client and contact centre SLAs
  • Call Centre Agent productivity management
  • Reporting to the business

Experience/Attributes required:

  • Contact centre management experience
  • Driven and Self motivated
  • Ability to Multi-task
  • An energetic leader
  • Experience and success in leading large teams

Rewards for you:

  • Benefits including 25 days holiday (plus your birthday off!)
  • Healthcare, income protection, life assurance and access to our own award-winning online benefits scheme
  • Great team and innovative office environment
  • A competitive salary
  • Progression opportunities

If you have previous contact centre operations/managerial experience and fancy joining an expanding workplace which strives to make a difference, Please Apply Now!

Required skills

  • Management

Reference: 34619605

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