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Contact Centre Manager (Out of Hours)

Posted 22 February by The Recruitment Fix Ltd Easy Apply Ended

Working on behalf of my client, we are looking to recruit an experienced Out Of Hours Contact Centre Manager.

The successful candidate will be involved in client facing discussions to present on both performance and business improvement initiatives along with the day to day operational management and accountability for performance.

Key duties/responsibilities:

  • Delivery of an out of hours shared contact centre

  • Ability to get up to speed quickly and tackle issues to make immediate improvements
  • Ability to put strategic improvement plans in place
  • Improve performance whilst tackling inefficiencies to deliver cost reductions
  • Proven budget management experience
  • Excellent negotiation and engagement skills required to deal effectively with clients at all levels.
  • Excellent staff engagement and motivational skills to bring about service improvements

We are particulalry interested to hear from candidates with experience within a Social care environment

To apply, in the first instance, please email CV to Nick Dale at TRF Professional, a specialist division of The Recruitment Fix Ltd.

Reference: 33078301

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