In this high profile role you will devise, execute, measure and monitor contact centre campaign strategies for all our member communications, from products and promotions to services and events. We will look to you to motivate and develop a high performing team and build positive relationships with colleagues across the wider business to ensure results.
Utilising effective WFM tactics to optimise opportunities and resources, you will work across the organisation to oversee campaigns in a variety of formats and ensure the right technology is in place to support their effective management. You will design clear objection handling strategies for each campaign type as well as a detailed understanding of contact and closing rates and the factors affecting these. Critically you will use this knowledge to drive up the numbers and deliver against objectives.
Your campaigning will improve member retention through educating and training. Ultimately your success will be demonstrated by improved sales performance and business growth. In addition, you will measure and evaluate success and deliver campaign reporting as well as develop insight that can be used to improve future performance.
Contact Centre Campaign Manager - Requirements
Ideally a graduate, your track record of managing contact centre campaigns will demonstrate your excellent copywriting skills, knowledge of campaign management technology and ability to manage cross-department relationships. Good at analysing date, you will be used to juggling multiple projects, being accountable for your campaigns and ensuring tracking and ROI data is interpreted for a range of stakeholders.
Critically your track record will demonstrate expertise in driving Member/Customer Experience forward and increasing the sales performance in a blended telesales environment.
Contact Centre Campaign Manager - The Package
Herbalife offers competitive salaries and a comprehensive package including excellent medical/dental/vision benefits, company pension, holiday pay, child care vouchers, discount on Herbalife products, service award scheme, free nutritional shakes at work, and much more.
Who are we?
Herbalife Nutrition is a global nutrition company whose purpose is to make the world healthier and happier. The Company has been on a mission for nutrition - changing people's lives with great nutrition products & programs - since 1980. The company has over 8,000 employees worldwide, and its shares are traded on the New York Stock Exchange (NYSE:HLF) with net sales of approximately $4.5 billion in 2016. To learn more, visit Herbalife.com or IAmHerbalife.com.
The Company is also proud to sponsor more than 190 world-class athletes, teams and events around the globe, including Cristiano Ronaldo, the LA Galaxy, and numerous Olympic teams.
Contact Centre Campaign Manager - How To Apply
If you want to be part of a business that values people as individuals as well as inspires and motivates its employees to succeed and expand their talents please apply online via the link.
- Contact Centre
- Customer Contact
- Contact Management