Contact Centre Agents

Posted 26 March by CMD Recruitment

Contact Centre Agents

£16,185 per annum + bonus

Chippenham, Wiltshire

6 Month Fixed Term Contract

Do you have previous customer service/call centre experience? Are you seeking a 6 month fixed term contract with a growing and vibrant team in Chippenham? If the answer is YES, then apply today!

Due to continued growth, my client is seeking a number of personable and engaging Contact Centre Agents to join their dynamic team in Chippenham. You will be joining the team at a crucial time of the year, due to the client's call volumes increasing over the next few months, therefore you must be able to 'hit the ground running!'

The role:

  • Answering inbound calls from customers
  • Making outbound calls to existing and new customers
  • Making warm sales calls to customers
  • Maintaining up to date and accurate records
  • Ensuring customers are kept up to date with all relevant information
  • Meeting agreed timescales

If you have previous customer service/call centre experience then this would be advantageous, however full training will be given. You will have excellent written and verbal communication skills and be able to build rapport with customers quickly.

Hours of work will be 37.5 hours per week, however you will be required to work 1 weekend per month, but days off in lieu will be given.

There are various shifts of Monday to Friday 08.00 - 16.30, 09.00 - 17.30 and 11.30 - 20.00, Saturday 09.00 - 17.00 and Sunday 10.00 - 17.00, therefore a mix of these will be completed during the week, however you will have prior notice.

Due to the position starting immediately, candidates will need to be immediately available.

Successful candidates will be contacted within 5 days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.

Required skills

  • customer service
  • administration
  • data entry
  • contact centre

Application questions

Previous customer service experience?
Happy to work shifts/weekends?
Available to start in April?

Reference: 34453932

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