Contact Centre Agent

Posted 1 April by Lloyd Recruitment Services Ltd
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Lloyd Recruitment Service are pleased to be working with some fantastic employers in the local area who are in urgent need of Call Centre Agents to join their teams.

Have you got a passion for customer service? Do you enjoy liaising with customers on the phone? Are you good at building rapport with customers?

If so, then we'd love to hear from you!

Our clients aren't your typical call centre environments, NO sales... NO outbound calls... so, if you enjoy all the above but seeking a different working environment, we may have the perfect roles for you!

Key duties:

  • Answering high levels of inbound calls, providing excellent customer service (no outbound calls)
  • Answering a wide range of customer enquires
  • Provide technical support to Customers (training will be provided)
  • Managing inboxes for all queries / following up customer requests and orders
  • Working closely with the sales teams for current and aftersales enquires
  • Assisting with other departments, providing support when required
  • Other ad Hoc administrative duties

Key skills:

  • Must have clear, confident, and professional telephone manner
  • Previous experience working in a call centre or handling high-volume of inbound calls (preferred)
  • Confident handling customer issues and escalating to the management team when required
  • years' experience in an office-based environment (essential)
  • Able to advise customers on products and services
  • Opportunity to progress
  • Experience using SAP (preferred)
  • Attention to detail
  • Works well under pressure and able to work on own initiative
  • Team player
  • Excellent computer skills, including proficiency in Microsoft Outlook, Word, and Excel

Salary ranging from £20K - £22K depending on experience

Monday - Friday standard working hours

NB: Lloyd Recruitment Services would like to thank you for taking the time to apply, however due to the volume of applications received, we are only able to contact shortlisted candidates

Reference: 42361853

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