Contact Centre Agent

Posted 27 November by Juice Personnel
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Juice Personnel are recruiting for 2 x Contact Centre Agent to join our fantastic client based in Bradford on a full time basis. There are no outbound sales in this role, purely inbound!

Key Responsibilities

  • Taking incoming calls from varying customers and detailing the nature of the complaint
  • Trying to resolve the complaint / issue to the best of your ability, forwarding on to relevant department if necessary
  • Follow up calls to customers
  • General administrative duties

Key Skills & Experience

  • Resilience
  • Remaining calm in often stressful situations
  • A compassionate attitude
  • Strong communicator
  • Problem solver

Personal Qualities

There is a high volume of customer complaints, so a huge amount of compassion and resilience is required to resolve often difficult situations. The ideal candidate will have experience within a Contact Centre environment, ideally with experience dealing with customer complaints.

Additional information

  • Week 1: Monday to Friday / 9 am - 6 pm
  • Week 2: Monday to Wednesday / 9 am - 5 pm / Thurs and Fri 9 am - 6 pm
  • Every other Saturday 9-12pm
  • Temp to Perm
  • £8.21 per hour (42 hour working week, but paid for 45!)
  • Immediate start required

This vacancy is being advertised on behalf of Juice Personnel who is operating as an employment agency/business.

Please note: As Juice Personnel are a reputable recruitment agency; we do not submit your CV to the end client until you have met with us.

Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

Required skills

  • Call Centre
  • Contact Centre
  • Customer Service
  • Answering Telephones

Reference: 39263997

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