Contact Centre Agent

Posted 11 April by iGO4 Easy Apply

At iGO4 we strive to deliver excellent customer service in a fun, supportive and knowledgeable environment. We are currently recruiting at our Peterborough office for full and part time customer service agents, so if you are passionate about going the extra mile to provide an outstanding customer experience then apply now.

iGO4 is a fast growing insurance broker, working with a number of brands to provide insurance solutions. Industry leaders in telematics we pride ourselves on providing our customers with knowledgeable product information to ensure they get the insurance product to meet their needs

Full and Part time opportunities are available as a Customer Service Agent based in our inbound contact centre. Evenings and weekend hours are required for the part time positions.

About our customer service agents

You will be answering calls from our Customers from initial enquiries about car insurance products to renewals to general questions.

Dealing with different brands and a range of questions each call and customer is unique

You will be trained across the whole insurance journey

Our ideal candidate

Will have customer service experience

Enjoy speaking to customers on the phone and achieve a positive outcome

Be able to work in a busy fast paced environment.

Work to targets

Comfortable using a PC

Benefits of working for Igo4

Salary from £15,270 to £18,270 depending on experience plus achievable bonus

23 days holiday, plus UK bank holidays

A range of flexible benefits including holiday buy

Access to other benefits including health cash plan and childcare vouchers

Shopping discount site

Full training and support to advance through our agent development programme

(For the part time applicants, training must be full time for the first 3 weeks and will fit around your hours thereafter)

Required skills

  • Calls
  • Contact Centre
  • Customer Service
  • Insurance

Reference: 34563225

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