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Contact Centre Agent

Posted 30 January by Willis Towers Watson Ended

An exciting opportunity has arisen for multiple Contact Centre Agents to join our expanding teams in both Reigate or Redhill. If successful, we offer a competitive salary, a performance related bonus, contribution to pension and private medical cover, along with 25 days holiday plus bank holidays. You will receive a comprehensive training programme including a classroom based induction and ongoing training.

As a Contact Centre Agent you will mainly be taking inbound calls relating to employee benefits and occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. You will be working to KPI's in a fast paced, busy call centre environment.

Call Centre Agent Requirements:
* Possess outstanding customer service and administration skills
* Be a confident communicator
* Good I.T skills
* Have a friendly and professional telephone manner
* Grade 9 - 4 / Grade C or above for English Language & Maths at GCSE or equivalent

Please note that our offer of employment is subject to satisfactory background checks being completed. Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.

Required skills

  • call centre
  • customer service
  • contact centre

Reference: 33061653

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