First Data are currently looking for a Contact Centre Agent to work within our Multi Bank Services Team. The hours for the role will be; to cover some of our afternoon/evening times, the hours available are 3pm-11pm. Due to some of the hours, the shift attracts a shift allowance.
Position Description Overview
This is a Customer Service based position dealing with predominantly Lost & Stolen calls however this can be adjusted at any time, within a busy team, supporting our clients with all of their needs.
Handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Handles customer service inquiries and problems via the telephone.
Deal with inquiries, resolve problems, and promote products/services.
Receive and respond to customer service inquires via mail, fax, or email.
May monitor systems to detect possible fraudulent behaviour related to credit card usage and contact card holders to investigate possible fraud.
Researches problem areas and documents processes used to correct issues.
Customer service is the primary function, but may include minimal selling or promotion of products or services.
Use computerized system for tracking, information gathering, and/or troubleshooting.
Follow established procedures, but have the ability to deviate when needed, and requires only general supervision.
Typically requires a high school education or equivalent and preferably previous customer service or contact centre experience.
About First Data
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data is an Equal Opportunity Employer
- Call Centre
- Customer Service
- Telephone Skills
- Administrative Skills
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