Contact Centre Advisors - Coventry - Full and Part-Time posts available
The Camping and Caravanning Club is looking for friendly and organised Contact Centre Advisors for both our UK Contact Centre and European Travel Service Centre.
Founded in 1901, The Club is the oldest and largest in the world for all forms of camping, and today represents around 750,000 camping and caravanning enthusiasts. We operate a network of more than 100 UK campsites, and have an in-house Travel Service. We provide Club members with discounted ferry crossings and campsite bookings throughout Europe. In addition, we have a dedicated team who organise Worldwide fly-drive holidays to numerous exciting destinations such as Canada, USA, New Zealand and South Africa for example.
What you will be doing?
These are telephone based roles, where you will be dealing with customers calling in regarding our UK or overseas travel service.
The UK Team calls are varied and could include information requests, new membership applications or bookings for one of our campsites.
Our European Travel Specialists provide information and take bookings for all our European Travel services. It also involves promoting all of our European camping travel products such as insurance, ferry crossings and overseas campsites, as well as helping our members with their general travel enquiries.
What we are looking for?
The right people for this role will have considerable experience of dealing with customers and be committed to delivering a first class customer service. We are looking for strong verbal and written communication skill and the ability to prioritise effectively to deal with a busy workload.
Experienced in working well within a team, applicants should also be able to work on their own initiative. Finally you will need to be flexible on occasions in order to attend product knowledge trips, training events and trade shows in the UK and abroad to further your specialist knowledge.
Previous experience of working in tourism, or a good knowledge of Travel would be a distinctive advantage, but is not essential.
Working at the Camping and Caravanning Club:
You will be rewarded with a competitive salary, please see shifts available below. Additional benefits include: 23 days annual leave pro rata (increasing to 28 days after 12 months service) plus bank holidays, as well as the ability to sell / buy additional leave, childcare voucher scheme and free parking.
Hours of work:
We have several shifts available
UK Contact Centre
Monday to Friday 09.30 to 17.30 (1 post)
Monday to Friday 13.30 to 17.30 (1 post)
January to August: One in four Saturdays
European Travel Service Centre
Monday to Friday 13:15 - 17.30 (1 post)
Temporary Contact Centre Advisors (7 posts)
3 month contracts from May/June to July/August and 37.5 hours a week
Students are welcome to apply
Shifts patterns of:
08.00 to 16.00
9.00 to 17.00
09.30 to 17.30
How to apply:
If you are ready to join the Club’s friendly team, please send your CV and a covering letter to us stating which hours you would prefer.
Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasions. Candidates selected for interview will normally be contacted by telephone and email.
- Contact Centre
- Customer Service
- Telephone Manner
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