£12.19 hourly pay rate
Monday - Friday 9 am - 5pm + shift work in the last week/day of election
Temporary Assignment - Start Date: IMMEDIATE End Date: 4th May 2018
We are URGENTLY recruiting for several Customer Service Contact Centre Advisors to be based in a local authority's in-bound contact centre for a 6 week temporary assignment, responding to queries and calls from the general public in relation to the local election that is taking place on 3rd May. The main role will be phone based and there will be an element of shift work, more specifically on the final week and the same day as the election. Previous customer service experience is an essential requirement, preferable in a contact centre.
Other duties shall involve but are not limited to:
*Proactively respond to and resolve, in a timely and courteous way, a wide range of queries, meeting key performance indicators, quality standards and service level agreements
*Use customer feedback to make recommendations for service improvements
*Identify and focus on customers' priorities in all interactions with them
*Consistently deliver an excellent experience for customers, ensuring that things are right first time, whether by telephone, face to face, email, web-based, text messaging or written queries
*To use sound judgement and take responsibility for obtaining all information necessary to process or resolve a query, only escalating it to others where this is appropriate
*Update customers on the progress of their enquiries or service requests
*To undertake general administrative including opening and sending mail, leaflets, faxes etc, scanning documents, taking electronic copies as necessary, to ensure the smooth flow of work
The successful candidates should have:
*Experience of working in a customer services environment (ESSENTIAL), preferably within a contact centre.
*Experience of using a PC for word processing, emails and databases.
*Ability to communicate clearly and effectively with a wide range of customers
*Ability to quickly develop a good working knowledge of the section's information systems and be able to use these systems as appropriate to the level of work being undertaken.
*Ability to work flexibly, adapting to the evolving needs of the service
**Please apply online with your CV and note that only successfully shortlisted applicants will be contacted**
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
- Call Centre
- Customer Service
- Public Sector
- Inbound Contact Centre
- Temporary Assignment
- Local Election
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