Contact Centre Advisor

Posted 18 February by Hays Specialist Recruitment Limited
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Contact Centre Advisor, Leeds city centre, temporary contract

Your new company
Working within the NHS

Your new role
The role of the Contact Centre Advisor /Service Desk Analyst will report to the Contact Centre Team Manager. They will act as first point of contact providing timely, effective and efficient support to stakeholders including NHS, internal customers and the general public. This will include including receiving, recording, resolving queries where possible, routing and monitoring support/service requests including additional administrative duties across the wider team as required.

Additional duties will include:

  • Acting as first point of contact for the programmes, products and services offered and supported by the NHS Digital (internal and external) via telephone, email, web, fax and correspondence
  • Liaise with internal and 3rd party partners/stakeholder desks as required including NHS Digital specialist teams, NHS England, DOH Parliamentary Office
  • Assisting senior members of staff with project work, co-ordinating and contributing as and when required.
  • Identify queries that are outside the scope of the Contact Centre and allocate them to 2nd line support for further investigation and resolution.

What you'll need to succeed
Previous customer service and administration experience is essential. You must also be confident over the phone and be able to liaise with people at all levels. Systems training will be provided, but you will be expected to pick up the systems quickly. If you do have any previous NHS experience this would be desirable.

What you'll get in return
Competitive hourly rate, full time working hours and easy access to the office site.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 39981722

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