Contact Centre Advisor

Posted 5 October by ITS (Industrial Tool Supplies)

Join our Contact Centre!

The calls our advisors take are as varied as can be - technical questions, item exchanges, delivery questions or calls from customers who simply like to 'speak to a human being’ and place orders the 'old-fashioned’ way’. Whatever the reason, the service we offer every single person that calls us is of the highest standard.

This is because we engage with people - whether they’re an existing, new or potential customer - and ensure that we not only meet their individual needs but also do our utmost to exceed their expectations every single time we take a call.

To achieve this, our Advisors must have an in-depth knowledge of our product range (don’t panic, full training is given!) and they also have to be able to think on their feet - every day poses new questions, no matter how long you’ve been here so working in this department is a constant learning curve!

The Role:

  • To ensure that all customers receive a high standard of customer service and all enquiries, and complaints are managed efficiently with the aim of achieving a satisfactory conclusion
  • To maximise sales opportunities when appropriate by offering link sales, additional product or highlighting promotional items.
  • To maintain a high level of product knowledge to be able to offer advice and recommendations by attending Product Training sessions and through continual learning.
  • To engage with our customers on digital platforms, responding to queries and building relationships.
  • To efficiently complete all administrative activities, ensuring accuracy, speed and knowledge.


  • Competitive Salary
  • Staff Discount
  • Excellent Training and Development
  • Excellent Internal Advancement Opportunities

The Candidate:

  • Must have a customer-orientated attitude and be confident, motivated and be able to use initiative.
  • An excellent telephone manner and professional e-mail correspondence is required.
  • A high level of computer literacy.
  • Must have a pleasant, helpful and optimistic attitude.
  • Experience within a Contact Centre/Retail environment environment would be a plus but is not essential
  • Knowledge or Power/Hand Tools would be a plus but is not essential


£9.52 per hour during probation, potentially rising up to £11 per hour with experience and progression


Numerous shifts are available - predominantly working afternoon/evening shifts between 16.00 - 20.00 and every Saturday ranging from 07.45 - 17.00; ideal for college students.

Required skills

  • Advice
  • Calls
  • Customer Service
  • Power Tools
  • Sales

Application question

Do you live within 30 minutes of Harlow?

Reference: 36291657

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