Contact Centre Advisor

Posted 9 April by Renault Retail Group UK Ltd
  • Contact Centre Advisor
  • Manufacturer owned dealerships
  • Manchester, Salford M3
  • £17,000 pa + monthly bonus (uncapped OTE £24,000 pa)
  • Loan plan car after qualifying period

Renault Manchesterseeks a contact centre advisor to join our Service Support Team in Salford (M3).

The role will involve arranging service and MOT appointments for our customers at their local Renault Retail Group Dealership. Calls are mainly inbound with follow-up calls to customer when necessary. Mutual dialogue and cooperation will be needed as customers must be completely happy with their service/MOT appointment date, time and dealership location.

Previous job experience from any call centre sector is welcomed. You will need to be positive, enthusiastic, friendly and used to dealing with a high volume of customer enquiries or appointment bookings in your current or most recent role.

You will have an excellent telephone manner as well as being willing and able to learn new computer systems quickly and effectively.

Our shift patterns are set 4 weeks in advance and comprise:

  • Alternating working week:
    • Monday to Friday, 5 days; and
    • 4.5 weekdays plus half-day Saturday
  • Our rotas involving work between
    • Weekday shifts between 8am and 7pm
    • 8.30am-12.30pm on Saturdays (up to 2 Saturdays per month)

Package includes:

  • £17,000 pa basic salary
  • Monthly Bonuses - circa £500 per month
  • OTE up to or in excess of £24,000 pa

The monthly bonus scheme is based on KPIs including appointment conversion rate, call volume handled, customer data capture, customer satisfaction score and mystery shop score. Top operators are earning over £26,000 pa inclusive of bonuses. If your current job involves similar KPIs then we’d love to hear from you!

Fringe benefits include 24 days annual leave, pension, employee benefit and discount scheme, child care voucher scheme, subsidised car option after a qualifying period.

Renault Retail Group: proud winner of the Motor Trader Industry 'Employer of the Year Award’, 2017, and Finalist in the Personnel Today 'Award for Talent Management’, 2017


Apply to us directly NOW including your CV and a brief covering letter, for the attention of Petrina Beck.

Strictly no agencies please.

Key words:

Customer service Inbound telesales job Sales contact centre Advisor calls call centre consultant phone car vehicle dealership reception switchboard Manchester Salford Bolton Bury Cheadle Denton Didsbury Eccles Hyde Middleton Oldham Pendlebury Prestwich Radcliffe Stockport Stretford Swinton Trafford Park Wilmslow Wythenshawe inbound calling warm leads service MOT service plans breakdown cover insurance customer Kerridge ADP Autoline DMS Dealership Motor Vehicle Automotive Car dealer group Motor franchise FSA immediate start

Required skills

  • Customer Service
  • Motor Vehicle
  • Sales
  • Kerridge
  • Service bookings

Application questions

Do you have previous experience in a Contact Centre role?
Are you able to commute to the Manchester dealership?
Are you able to work Saturdays on a rota?
Do you have previous motor trade experience?
Do you have a notice period?

Reference: 34863022

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