- Contact Centre Advisor
- Manufacturer owned dealerships
- Manchester, Salford M3
- £17,000 pa + monthly bonus (uncapped OTE £24,000 pa)
- Loan plan car after qualifying period
Renault Manchesterseeks a contact centre advisor to join our Service Support Team in Salford (M3).
The role will involve arranging service and MOT appointments for our customers at their local Renault Retail Group Dealership. Calls are mainly inbound with follow-up calls to customer when necessary. Mutual dialogue and cooperation will be needed as customers must be completely happy with their service/MOT appointment date, time and dealership location.
Previous job experience from any call centre sector is welcomed. You will need to be positive, enthusiastic, friendly and used to dealing with a high volume of customer enquiries or appointment bookings in your current or most recent role.
You will have an excellent telephone manner as well as being willing and able to learn new computer systems quickly and effectively.
Our shift patterns are set 4 weeks in advance and comprise:
- Alternating working week:
- Monday to Friday, 5 days; and
- 4.5 weekdays plus half-day Saturday
- Our rotas involving work between
- Weekday shifts between 8am and 7pm
- 8.30am-12.30pm on Saturdays (up to 2 Saturdays per month)
- £17,000 pa basic salary
- Monthly Bonuses - circa £500 per month
- OTE up to or in excess of £24,000 pa
The monthly bonus scheme is based on KPIs including appointment conversion rate, call volume handled, customer data capture, customer satisfaction score and mystery shop score. Top operators are earning over £26,000 pa inclusive of bonuses. If your current job involves similar KPIs then we’d love to hear from you!
Fringe benefits include 24 days annual leave, pension, employee benefit and discount scheme, child care voucher scheme, subsidised car option after a qualifying period.
Renault Retail Group: proud winner of the Motor Trader Industry 'Employer of the Year Award’, 2017, and Finalist in the Personnel Today 'Award for Talent Management’, 2017
HOW TO APPLY
Apply to us directly NOW including your CV and a brief covering letter, for the attention of Petrina Beck.
Strictly no agencies please.
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- Customer Service
- Motor Vehicle
- Service bookings
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