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Contact Centre Advisor

Contact Centre Advisor

Posted 16 March by ITS (Industrial Tool Supplies) Featured Ended

Join our Contact Centre!

The calls our advisors take are as varied as can be - technical questions, item exchanges, delivery questions or calls from customers who simply like to 'speak to a human being’ and place orders the 'old-fashioned’ way’. Whatever the reason, the service we offer every single person that calls us is of the highest standard.

This is because we engage with people - whether they’re an existing, new or potential customer - and ensure that we not only meet their individual needs but also do our utmost to exceed their expectations every single time we take a call.

To achieve this, our Advisors must have an in-depth knowledge of our product range (don’t panic, full training is given!) and they also have to be able to think on their feet - every day poses new questions, no matter how long you’ve been here so working in this department is a constant learning curve!

The Role:

  • To maximise sales opportunities when appropriate by offering link sales, additional product or highlighting promotional items.
  • To maintain a high level of product knowledge to be able to offer advice and recommendations by attending Product Training sessions and through continual learning.
  • To ensure that all customers receive a high standard of customer service and all enquiries and queries are managed efficiently with the aim of achieving a satisfactory conclusion
  • To engage with our customers on digital platforms, responding to queries and building relationships.
  • To efficiently complete all administrative activities, ensuring accuracy, speed and knowledge.

Benefits:

  • Competitive Salary
  • Staff Discount
  • Excellent Training and Development
  • Excellent Internal Advancement Opportunites

The Candidate:

  • Must have a customer-orientated attitude and be confident, motivated and be able to use initiative.
  • An excellent telephone manner and professional e-mail correspondence is required.
  • A high level of computer literacy.
  • Must have a pleasant, helpful and optimistic attitude.
  • Experience within a Contact Centre/Retail environment environment would be a plus but is not essential
  • Knowledge or Power/Hand Tools would be a plus but is not essential

Salary:

Starting at £9.52 per hour, potentially rising up to £11 per hour with experience and progression

Hours:

Various shifts and contracted hours are available - Predominantly looking for afternoon/evening shifts between 16.00 - 20.00 and Saturdays between from 08.00 - 17.00 (Part or Full days available) although all hours considered.

Required skills

  • Advice
  • Customer Service
  • Power Tools
  • Sales

Reference: 34705257

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