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Contact Centre Advisor

Posted 9 March by Red Recruitment Easy Apply Featured Ended

Are you looking for a role within Contact Centre? Do you have any previous Contact Centre Advisor experience? If so, we want to hear from you.

We have a fantastic opportunity for Contact Centre Advisors to work in our clients Contact Centre in Newport where creating a culture of employee engagement is at the forefront of everything they do.

You will join a team who are ambitious, passionate and dedicated to delivering first class Customer Service. If you're customer focused and good at building relationships then this role is for you.

Duties Include:

  • Receiving incoming calls from customers
  • Delivering excellent Customer Service
  • Setting up payment plans
  • Reviewing follow up actions ensuring customers are kept updated throughout the process

Candidate must have:

  • Previous customer service experience
  • Positive attitude and approach
  • Excellent communication skills
  • Good computer skills
  • Knowledge of MS Word and MS Outlook

Benefits include:

  • Discounted gym membership.
  • On-site canteen in Newport serving discounted meals.
  • 24 days holiday, rising to 27 after a certain length of service + bank holidays
  • You will be acknowledged for going the extra mile, as the company provides awards for innovation, for leadership, and for both individuals and teams.
  • Private medical insurance, life assurance, free flu vaccinations and eye tests
  • Ongoing training to assist in your future career progression
  • Contributory pension scheme up to 6%.

Hours of work:

37.5 hours per week - shifts between 8:30am and 9pm Monday to Friday and flexible to work weekends in Newport.

This is an excellent opportunity for a career in customer service, so please APPLY below.

Required skills

  • Call Centre
  • Contact Centre
  • Customer Service
  • Financial Services
  • Inbound
  • Outbound

Reference: 34648977

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