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Contact Centre Advisor

Posted 6 February by The Works Staffing Solutions Limited Easy Apply Ended

Contact Centre Advisor

Hours: 37.5 hours per week

Pay: £9.47 per hour

Location: Christchurch, Dorset

Contract: Temp to Perm

Our client is a well known business in the local area and are looking for Contact Centre Advisors.

Your main duties will include:

  • Calls/correspondence from customer residents, police, tenants, etc, to deal with issues including repairs, rent payments, disputes, etc
  • Booking in work and raising orders with relevant suppliers
  • Taking 40 - 60 calls per day

In order to be successful in this role, you will need to possess excellent initative and communication skills. You may be dealing with vulnerable customers so patience and empathy is important.

Essential criteria:

  • Excellent communication skills
  • Ability to build rapport
  • Ability to empathise, and resilience
  • Accuracy is very important
  • Computer literate
  • Customer service skills
  • Experience dealing with the public
  • Wanting to find a solution to provide the best customer service
  • Great pride in resolving issues

So if you have previous experience dealing with customers and are looking for a varied customer service role, apply today.

(Due to the very high volumes of applications we are currently receiving, with regret we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 10 working days of your application, then please presume that you have not been successful on this occasion.)

Required skills

  • customer service

Reference: 34410514

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