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Contact Centre Advisor - Bournemouth

Posted 6 February by Morgan Hunt UK Limited Easy Apply Ended

Morgan Hunt are currently working with a Bournemouth based Housing Association to recruit 6 Contact Centre Advisors.

The roles are temporary for 12 weeks, with the view to be made permanent and paying £9.47 per hour PAYE.

The working hours will be between 8am - 6pm on a shift basis, with 1.5 hours break time scheduled (1 hour lunch break and 2x 15 minute breaks throughout the day).

Main Duties:

- Take 40 - 60 calls per day from customer residents, police tenants, repairs, diagnostics, rent payments, transfer calls to income recovery officers

- Maintain and update the various caller databases

- Receive, progress and monitor responsive repair requests up to the limit of financial authority

- Take and record on line credit/debit card payments from residents & hospital visitors

- Provide a distribution point for Fax & E-mail communications sent to the Group

Candidate Specification:

- Call centre based customer service experience

- Computer literate, ideally including; Word, Excel and Outlook

- Wanting to find a solution to provide the best customer service

- Great pride in resolving problems

If you would like to apply for this role, please submit your CV via this advert for consideration.

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer.

Reference: 34411778

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