Contact Centre/Administration (Dutch, Flemish or German Speaking)

Contact Centre/Administration (Dutch, Flemish or German Speaking)

*Must be fluent in either Dutch, Flemish or German*

Salary: £20K

Location: Central Manchester

37.5 hour week

Training will be provided


  • Responsible for handling all contact from customers, primarily by telephone but also by mail, email, fax or via the company website.
  • Processing customer payments made by debit/credit card.
  • Administration of queries and follow up actions.
  • Using multiple IT systems and applications in the course of daily work.
  • Providing advice on remedy opportunities relevant to customer’s specific circumstances, including short and long term repayment arrangements.
  • Drafting specific letters if required.

Person Specification

  • Must be able to demonstrate a focus on delivering results, being a valued team player, and showing resilience and adaptability to achieve personal and team objectives even in difficult circumstances
  • Excellent verbal and written language skills in both English and Dutch, Flemish or German (candidates must be able to effectively communicate at a business level)
  • Positive approach to providing excellent customer service and taking accountability for resolving or escalating customer queries as required
  • Confident in meeting deadlines with minimal supervision, whilst maintaining high levels of quality and efficiency
  • Understand and consistently apply fair treatment of customers

Required skills

  • Customer Queries
  • Customer Service
  • Dutch
  • Flemish
  • German

Reference: 33998453

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