Contact Centre Manager

Posted 27 September by Reed Ending soon
This is an incredible opportunity to make a difference in an Urgent Care Contact Center environment in Bedford. 

As one of the team of Contact Center managers your responsibilities will involve:

Day to Day Operational running
                                               Line Management
                                               Recruitment process
                                               Ensuring all service standard are met
                                               Constant review to improve standards
                                               Investigate and resolve complaints


Ideally you will be : Experienced in Urgent or Primary Care
                                   Contact Center Management / Supervisory experience
                                   Highly organised
                                   Flexible and approachable
                                   We would love it if you were degree educated
                                   Strong IT including Excel

We are looking for a manager who likes to make a positive impact in their environment. 

Please be aware that this is a shift environment, 30-50% of this role is working unsociable hours. 

The successful candidate will also get a great salary - £32,000 pa, 25 days leave, Childcare vouchers and generous pension to name a few benefits. 

If you are interested please apply online or phone Jon Davies on 01908 660057

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 33320505

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