Contact Advisers

Posted 21 October by Randstad Business Solutions
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Randstad are currently supporting our Pembrokeshire based client and are recruiting for a number of Contact Advisers to support all local authorities in the area to deliver the Contact Tracing Service on a full time basis.

The successful candidates will be required to work from home but occasionally will be required to go to the offices.

The business requirement will involve working on a rota basis covering Monday - Sunday between the hours of 08:00 - 20:00. Full time 37 hours per week.

We are looking for candidates who have Proven experience in making high volume outbound calls and excellent administration skills/ logging data.

Main Duties of the role include-

  • Contacting members of the public who have been identified as testing positive of COVID 19 , or who has been in contact with someone who has tested positive of COVID 19 and providing public health advice.
  • Ensuring the timely and accurate recording of information using systems provided.

We would like to hear from you if you are:

  • Enthusiastic, positive and have an approachable manner;
  • Passionate about exceeding customer's expectations and delivering an outstanding customer experience.
  • A great communicator, both written and verbal.
  • Proficient in the use of Microsoft products, electronic systems and databases;
  • Able to work from home and can commit to working a minimum of 37 hours a week over seven days.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Reference: 41219683

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