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Consumer Services Assistant

Posted 9 February by REED Easy Apply Ended
We are currently recruiting for an excellent opportunity with our clioent based in Norwich. This is a fantastic opportunity to work with a well known and growing brand who are looking to recruit a Consumer Services Assistant.

This is a part time role.

The purpose of the role is to respond to all consumer complaints and consumer enquires, whether via phone, post or email. Issue individual responses to each consumer/customer complaint/enquiry in a professional and timely fashion.

Key Accountabilities:

• Complaint and Enquiry Information
• Trending – weekly, monthly, annual complaints trends
• Enquiry Handling – up to date information on nutrition, ingredients suitability and availability etc.
• Complaint Handling – identify cause of complaints, inform consumer of corrective action
• Retailer Response – Responding directly to retailers and closing out complaints

Key Skills & Competencies:

• Excellent communicator (in particular on telephone)
• Ability to undertake formal report writing
• Strong understanding of computer literacy (particularly Excel)
• Proven ability to work within, and provide support to a wider team
• Tenacity to identify and solve problems raised by consumers

If you have the relevant expwerience and feel that this could be the right role for you, please contact with yopur CV in Word.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 33915264

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