Consumer Services Assistant

Posted 9 February by Reed
We are currently recruiting for an excellent opportunity with our clioent based in Norwich. This is a fantastic opportunity to work with a well known and growing brand who are looking to recruit a Consumer Services Assistant.

This is a part time role.

The purpose of the role is to respond to all consumer complaints and consumer enquires, whether via phone, post or email. Issue individual responses to each consumer/customer complaint/enquiry in a professional and timely fashion.

Key Accountabilities:

• Complaint and Enquiry Information
• Trending – weekly, monthly, annual complaints trends
• Enquiry Handling – up to date information on nutrition, ingredients suitability and availability etc.
• Complaint Handling – identify cause of complaints, inform consumer of corrective action
• Retailer Response – Responding directly to retailers and closing out complaints

Key Skills & Competencies:

• Excellent communicator (in particular on telephone)
• Ability to undertake formal report writing
• Strong understanding of computer literacy (particularly Excel)
• Proven ability to work within, and provide support to a wider team
• Tenacity to identify and solve problems raised by consumers

If you have the relevant expwerience and feel that this could be the right role for you, please contact gemma.carver@reedglobal.com with yopur CV in Word.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 33915250

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