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Consumer Service Adviser

Posted 23 January by Citizens Advice Sheffield Ended

Citizens Advice Sheffield and Citizens Advice Manchester, two of the country’s most progressive and dynamic advice centres have joined together to deliver the Citizens Advice Consumer Service.

We are seeking to appoint advisers to deliver consumer advice over the telephone and via email at our professional & friendly contact centre located in the centre of Sheffield. The successful candidate will:

  • Be experienced in delivering excellence in customer service preferably in a call centre environment
  • Have excellent communication skills over the telephone and a desire to help people
  • Be comfortable working in a target driven environment with good data entry and IT skills

Applicants must be available to attend an uninterrupted 6 week (Monday to Friday) mandatory training course, including successful completion of a final assessment (for which full time hours will be paid)

We can offer you a supportive culture within a charity setting committed to social justice. We value our people and for the right candidates we can offer opportunities for personal development and career progression within the organisation.

We offer an attractive remuneration package with excellent terms and conditions of employment including:

  • A flexible 35 hour working week
  • Pension scheme
  • Health Plan with integrated Employee Assistance Programme

Please referent the job description and person specification on our website. If you would like to apply, send a copy of your CV along with a covering letter detailing why you would be suitable for this position.

Closing date for applications: 9am on 29/01/18

Required skills

  • Communication Skills
  • Computer Literate
  • Customer Service
  • Exceeding Targets

Reference: 34299273

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